Privacy Policy
At Emirates Cellular Network, we are committed to protecting the privacy and security of our customers and users of our online platform. This privacy policy outlines how we collect, use, and safeguard your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.
Information We Collect
We collect personal information that you provide directly to us when using our services, such as mobile network services, data plans, mobile broadband, IoT solutions, and customer support. This information may include your name, contact details, identification information, payment information, device details, and usage data.
We also collect information automatically through your use of our site and services, including IP addresses, browsing behavior, connection data, and location information, where permitted by law.
How We Use Your Information
Your personal data is used to provide, manage, and improve our telecommunications services, to communicate with you regarding your account and services, to process payments, and to offer customer support.
We may also use your information for marketing purposes, such as informing you about new products, special offers, and other updates related to our services, only where we have obtained your consent or have a legitimate interest permitted by law.
Data Sharing and Disclosure
Emirates Cellular Network does not sell or rent your personal information to third parties. We may share your data with trusted service providers, partners, or regulatory authorities when necessary to fulfill our contractual obligations, comply with legal requirements, or protect our rights and safety.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or destruction. Access to personal information is restricted to authorized personnel who require it to perform their job functions.
Your Rights
Under GDPR and applicable laws, you have the right to:
To exercise these rights, please contact us through the designated channels provided on our online platform.
Data Retention
We retain your personal data only for as long as necessary to provide our services, fulfill legal obligations, resolve disputes, and enforce agreements. When data is no longer needed, it is securely deleted or anonymized.
Cookies and Tracking Technologies
Our site uses cookies and similar technologies to enhance user experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings or the options provided on our site.
International Data Transfers
As a telecommunications provider operating in the UAE, your data may be transferred or accessed internationally where necessary for service provision or compliance. We ensure that appropriate safeguards are in place to protect your personal data when transferred outside your jurisdiction.
Children’s Privacy
Our services are intended for individuals who are of legal age to enter into contracts. We do not knowingly collect or solicit personal information from children without parental consent. If we become aware of such data, we will take steps to delete it promptly.
Updates to This Policy
This privacy policy may be updated periodically to reflect changes in legal requirements, business practices, or service offerings. We encourage you to review it regularly to stay informed about how we protect your information.
Contact Information
For any questions or concerns regarding this privacy policy or your personal data, please contact us at:
Emirates Cellular Network
45 Al Wasl Road, 10th Floor
Dubai, Dubai
Dubai - 00000
United Arab Emirates